IT Systems Support Analyst
Spring, TX
Full Time
Mid Level
This will be an onsite position at our Spring, TX office!
Job Summary:
The IT Systems Support Analyst role enhances the end-user experience and ensures system availability, enabling users to accomplish organizational tasks efficiently. This includes managing back-end systems, actively resolving end-user help requests, configuring and supporting laptop computers, and provisioning and managing user accounts across several systems.
The successful candidate must be a self-starter with the ability to manage multiple tasks simultaneously, own deliverables from start to finish, prioritize their workload effectively, and thrive in a dynamic environment. This individual must perform effectively under pressure, managing multiple overlapping deadlines within tight timeframes, all while maintaining a consistently positive attitude.
Primary Job Function:
Experience:
Competencies:
Physical Demands:
Other Criteria:
Job Summary:
The IT Systems Support Analyst role enhances the end-user experience and ensures system availability, enabling users to accomplish organizational tasks efficiently. This includes managing back-end systems, actively resolving end-user help requests, configuring and supporting laptop computers, and provisioning and managing user accounts across several systems.
The successful candidate must be a self-starter with the ability to manage multiple tasks simultaneously, own deliverables from start to finish, prioritize their workload effectively, and thrive in a dynamic environment. This individual must perform effectively under pressure, managing multiple overlapping deadlines within tight timeframes, all while maintaining a consistently positive attitude.
Primary Job Function:
- Develop and manage systems critical to the end-user experience, including Mobile Device Management (MDM) and IT Asset Management (ITAM) environments.
- Develop and enforce IT lifecycle management frameworks for end-user accounts, devices, and compliance workflows.
- Conduct systems analysis to evaluate current end-user environment and recommend enhancements that align with business goals and security standards.
- Consult with end users to determine their technological needs and offer solutions based on company standards or recommend new standards to the head of IT Infrastructure for review and adoption.
- Assist with ensuring compliance with cybersecurity frameworks and incident response planning and execution.
- Collaborate with Managed Service Providers (MSPs) and serve as an escalation point for their support technicians, ensuring end-users receive the best possible service levels.
- Provide Tier 2/3 technical assistance for escalated issues related to computer systems, software, and hardware.
- Follow up with customers to ensure issue resolution.
- Be an active learner, staying abreast of the latest IT trends and updates, continuously learning and improving technical skills.
- Collaborate with the team on technology rollouts and upgrades to ensure a seamless transition.
- Participate in on-call duties to respond to critical incidents after hours.
- Travel to other Strike facilities as required by the business, up to 20%
- Perform other duties as assigned.
Experience:
- 4 + years of experience in an IT support role
- 2 years of college/technical study in the field or equivalent education and experience combined CompTIA A+ certification is preferred.
- Working knowledge of Windows Server Administration with Active Directory (Provisioning, Group Policies, OU, scripting, etc.) and remote systems management tools.
- Experience configuring and troubleshooting desktops, laptops, and other office peripherals.
- Working knowledge of Microsoft Windows 11
- Experience with Intune and Microsoft 365 Administration- Required
- Experience configuring and troubleshooting smartphones (Android, iOS).
- Previous experience utilizing an ITSM system to record and track reported incidents.
- Demonstrated ability to deliver superior customer service is required.
- Scripting experience with PowerShell
Competencies:
- Strong troubleshooting and analytical skills.
- Proven time management and follow-through skills with the ability to work on multiple tasks.
- Analyzes problems and makes sound decisions promptly.
- Utilizes multi-tasking and organizational skills with attention to detail and emphasis on quality.
- Displays superior written and oral communication skills and employs active listening skills.
- Displays tactful, mature, professional demeanor with well-developed interpersonal skills, including working with diverse personnel.
- The ability to communicate technical information to non-technical users.
- Can accurately work independently and with a team in an agile environment.
Physical Demands:
- Regularly required to sit, talk, and hear.
- Frequently required to reach with hands and arms to grasp.
- Regularly required to stand, walk, stoop, kneel, crouch, or crawl.
- Occasionally lift and/or move up to 40 pounds.
- This job's specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Other Criteria:
- Ability to pass Strike’s driver eligibility (MVR) requirements
- Complies with Strike's policies and procedures.
- Complies with Strike's Drug & Alcohol Policy, maintaining favorable drug testing results throughout employment.
- Performs job safely concerning others, property, and individual safety.
- Works effectively with others to encourage teamwork and productivity.
- Authorized to work in the United States. Sponsorship not available.
- Strike is an Equal Opportunity Employer
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